Amazon One Medical Review
✓ Updated July 2026
By the TelehealthIndex Editorial Team · How we score Fair · #9 in General & Primary Care No affiliate relationship
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58.5/100
Amazon One Medical score
Fair · #9 in General & Primary Care · Data as of July 2026 · No affiliate relationship
Clinical credibilityWeak
Regulatory & safety recordNotable deductions
Transparency & trustMixed
Access & coverageGood
Customer experienceGood
Value & pricingLimited
Pillar ratings are qualitative summaries of our internal rubric; we do not publish the
point weights. Read the full methodology →
TelehealthIndex scores and rankings are editorial opinions resulting from our selection, weighting, and interpretation of the factors described in our methodology.
What it is
Pay-per-visit telehealth ($29/$49) plus membership-based virtual + in-person primary care in 20+ metros.
Strengths
- Some insurance coverage
- Available nationwide (50 states)
- Lower-cost pricing for the category
Considerations
- 2023 FTC warning on data-privacy promises
- 2024 WaPo patient-safety investigation (Seniors unit)
- 2026 wrongful-termination suit pending
Founded2007
OwnershipAmazon
AvailabilityNationwide (50 states)
InsurancePartial
Money-back guaranteeNot advertised
Pricing$29 messaging / $49 video; membership $9/mo (Prime) or $199/yr
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Alternatives to consider
Data as of July 19, 2026. Scores are editorial opinions reflecting documented business practices, transparency, pricing, access, and nonclinical consumer-service factors — not clinical quality or outcomes. Found an error? Report it →