MDLIVE (Evernorth) Review
✓ Updated July 2026
By the TelehealthIndex Editorial Team · How we score Good · #7 in General & Primary Care No affiliate relationship
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64.7/100
MDLIVE score
Good · #7 in General & Primary Care · Data as of July 2026 · No affiliate relationship
Clinical credibilityLimited
Regulatory & safety recordClean
Transparency & trustWeak
Access & coverageExceptional
Customer experienceMixed
Value & pricingMixed
Pillar ratings are qualitative summaries of our internal rubric; we do not publish the
point weights. Read the full methodology →
TelehealthIndex scores and rankings are editorial opinions resulting from our selection, weighting, and interpretation of the factors described in our methodology.
What it is
24/7 urgent care, primary care via plan benefits, dermatology, mental health.
Strengths
- In-network with insurance
- Available nationwide (50 states)
- Clean regulatory record on file
Considerations
- BBB F on unanswered complaints; weak Trustpilot despite strong app ratings
Founded2009
OwnershipCigna Group (Evernorth)
AvailabilityNationwide (50 states)
InsuranceYes
Money-back guaranteeNot advertised
PricingUrgent care ~$85 cash / $0-89 insured; derm $0-95; exact price at booking
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Alternatives to consider
Data as of July 19, 2026. Scores are editorial opinions reflecting documented business practices, transparency, pricing, access, and nonclinical consumer-service factors — not clinical quality or outcomes. Found an error? Report it →