Doctor On Demand (Included Health) Review
✓ Updated July 2026
By the TelehealthIndex Editorial Team · How we score Good · #4 in General & Primary Care No affiliate relationship
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69.2/100
Doctor On Demand score
Good · #4 in General & Primary Care · Data as of July 2026 · No affiliate relationship
Clinical credibilityWeak
Regulatory & safety recordClean
Transparency & trustMixed
Access & coverageExceptional
Customer experienceGood
Value & pricingMixed
Pillar ratings are qualitative summaries of our internal rubric; we do not publish the
point weights. Read the full methodology →
TelehealthIndex scores and rankings are editorial opinions resulting from our selection, weighting, and interpretation of the factors described in our methodology.
What it is
24/7 video urgent care, preventive and chronic care, therapy and psychiatry; Medicare Part B billing.
Strengths
- In-network with insurance
- Available nationwide (50 states)
- Clean regulatory record on file
Considerations
- Low Trustpilot (billing/service complaints) vs exceptional app ratings
Founded2012
OwnershipPrivate (Included Health)
AvailabilityNationwide (50 states)
InsuranceYes
Money-back guaranteeNot advertised
PricingFrom $99/visit cash; $0+ insured; therapy $79-179; psychiatry $299/$129
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Alternatives to consider
Data as of July 19, 2026. Scores are editorial opinions reflecting documented business practices, transparency, pricing, access, and nonclinical consumer-service factors — not clinical quality or outcomes. Found an error? Report it →